My Account

For questions about switching to a different coverage plan level, 30-day money back guarantee and canceling or renewing your account, scroll through the questions below. If you have any more questions, please feel free to give us a call!

What happens at renewal?

To make it as easy as possible for you to maintain your coverage without interruption, we automatically reissue your pet insurance plan each year. Keep in mind that your annual deductible and incident limit reset at that time. Also, unless you have Continuing Care, conditions that occurred in the previous plan period will not be covered in the next plan period, unless 180 days have passed since cure and last treatment.

Can I switch to a different level of coverage later?

Yes. You may be eligible to change your base plan level of coverage. It would be best is to call us at 1-800-935-7280 and select option 2, customer service, to speak with a representative for details.

Can I receive information by email rather than mail?

Yes! You can choose to receive your plan and other available communications online at "My Account" or by email, rather than by mail. We suggest going paperless because it saves time, effort, and the environment! Just select our Send policy and documents to my email" during enrollment. Please know that even if you do not elect to go paperless we may send you valuable information and offers to your email address. If you're already a customer, you can log in to Member Center and then click "Go Paperless."

Can I cancel my pet insurance at any time?

We’re sure you’ll be happy with our coverage and service, but you can cancel at any time by contacting us. We also have a 30-day money back guarantee as long as no claims are covered. This is sometimes referred to as a free look period as well. Just call us at 1-800-935-7280 to cancel within the first 30 days, and we’ll refund your money using the payment method you provided.

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